What is a service agreement?
A service agreement is the contract for onepiece of work. It says what is being built, what it costs, when it’s due, who owns the result, what you stand behind, and what happens after you hand it over. It is signed per project — which is what makes it different from a master service agreement, an umbrella that carries the legal terms for a whole relationship and deliberately contains no scope and no fee.
If someone has asked you for an “independent contractor agreement,” that’s the same instrument under a different name — one is named for what you’re providing, the other for the relationship between the parties.
The three clauses that actually get reviewed
When a client sends your agreement to their attorney, these are the sections that come back with comments. Most free templates handle the first one and skip the other two entirely.
Intellectual property
Who owns the deliverables. On paid commissioned work the client normally expects to own them outright — but two details decide whether the clause is any good: the transfer should be conditional on payment in full, which is your only real leverage, and you should separately keep your background IP. "We own the rights" almost never means "and also your reusable libraries," but a badly written clause can say exactly that.
Warranties
What you stand behind, for how long, and — just as important — what you don’t. A defect warranty with a defined window, a non-infringement warranty so the client knows what they’re receiving is yours to give, and an explicit disclaimer of the implied warranties. Skip the disclaimer and merchantability and fitness-for-purpose apply by default, which makes a warranty section without it worse than having none.
Support and updates
What continues after delivery. Bug fixes only? Three months included? Ongoing monthly maintenance? Whichever you choose, the clause has to say what support is NOT — new features, redesigns, third-party platform problems, migrations. Leaving that out is how support turns into unlimited free development six weeks after launch.
The clause nobody thinks about until it bites
Acceptance. You finish the work, you send it over, and then… nothing. No sign-off, no feedback, no invoice you can reasonably chase. A deemed-acceptance clause fixes it: the client has a defined window to review and raise problems, and if they don’t respond — or they put the work into live use — it counts as accepted. This generator includes one by default, set to ten days.
Free, and written to be sent
Most free service agreement templates are a download with square brackets in it and no explanation of which option to pick. This one asks a question at each decision, tells you what the answer means, and writes the clause. You watch the agreement take shape and download a Word file or PDF that already reads like it came from counsel. It’s built by ConsultBase, the client portal that helps independent consultants look like established firms.