Retainer invoices can now charge the client’s card on file automatically
Turn on automatic payments for a recurring invoice and the client keeps a card on file from their portal; each period’s invoice is charged when it is issued, with a branded receipt sent to them and a payment recorded for you.
A retainer is supposed to be the easy money in a consulting practice, and it was the one kind of invoice that still made the client do something every month: open the email, click through, type a card number. Every cycle was a small chance for the payment to slip.
How it works
- Editing a recurring invoice now has an "Automatic payments" toggle. Retainer agreements sent as proposals can carry the same setting, so a signed retainer arrives already set up.
- The client sees an "Automatic payments" card in their portal, agrees to a plain-English authorization, and saves a card through Stripe. A client paying a one-off invoice can also tick "keep this card" at checkout.
- When each period’s invoice is generated, it is charged to that card before anything is emailed. The client gets a receipt in your branding; you get the payment recorded, the ledger updated and a notification, with nothing to mark paid.
- If a card is declined, the client gets the normal pay-by-link email instead and you are told why. ConsultBase tries once more after three days, then leaves it to the link.
Cards live on your own Stripe account, not ours, and the client can remove theirs from the portal at any time. Automatic payments are off by default for every retainer; nothing changes until you turn it on.
Try it on your own practice.
Unlimited clients on every plan, a free plan with no card, and a 14-day trial on paid plans required.
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